Cassandra
Please give me 2 minutes while I'm reviewing your issue.
bano.uk.ejdvq3ltri
hello i hope you can help me with my problem
Cassandra
Thank you for waiting.
bano.uk.ejdvq3ltri
we speak about this one

http://res.ebay.co.uk/ws/eBayISAPI.dll?ResolveCPSCase&caseId=5067093918
bano.uk.ejdvq3ltri
i want know why ebay dont want help me .. buyer stollen my staf and i have prof he send me wrong packed
Cassandra
I have seen that your cocnenred about the returned item and you ghave been charged for an item that has not been sold?
bano.uk.ejdvq3ltri
this is second problem
Cassandra
I apologise.
Cassandra
Can you provide the item number for this case and you have tried to appel this issue?
bano.uk.ejdvq3ltri
no problem .. all problem is the same number
Cassandra
appeal?
bano.uk.ejdvq3ltri
http://res.ebay.co.uk/ws/eBayISAPI.dll?ResolveCPSCase&caseId=5067093918
bano.uk.ejdvq3ltri
View purchased item
Item number:111445600077
bano.uk.ejdvq3ltri
i sold item buyer open case / ebay decided to return this to me .. buyer return but he stollen parts worth over 400 500 pounds
Cassandra
Thank you for that. Is it alright if you could stay on this chat for a minute or 2 while I'm investigating your issue?
bano.uk.ejdvq3ltri
so what i can do now ?
bano.uk.ejdvq3ltri
ok
Cassandra
I apologise for the long wait.
Cassandra
I have seen the case and seen also that you have apepaled on this case and yet it was denied.
bano.uk.ejdvq3ltri
yes
bano.uk.ejdvq3ltri
but he stollen my staf i have profs so how ebay can help me ? he just stollen this .. in ebay is Money Back Guarantee or secure seller
Cassandra
I understand how frustrating this issue can be but with regard to this matter. Please understand that we can no longer change it. Please understand also that our decision is based in all information that was given.
Cassandra
I’m just checking to see if you’re still with me.
bano.uk.ejdvq3ltri
but can you explain me
bano.uk.ejdvq3ltri
in my trucking number weight was 1.790 kg when he return packed in him trucking number was 0.890 kg weight
bano.uk.ejdvq3ltri
this is not inaff prof ?
bano.uk.ejdvq3ltri
the packed was the same
bano.uk.ejdvq3ltri
i make picture
bano.uk.ejdvq3ltri
he send me back the same box .. so you want to tell me post office take out staf what has difrent weight 1 kg ? or what ?
bano.uk.ejdvq3ltri
can you explain me how this is posible to leave 1 kg ? in way ?
bano.uk.ejdvq3ltri
this is clear prof
bano.uk.ejdvq3ltri
can be fake ... or post office take out parts and send to me empy box ?
Cassandra
I understand that.
bano.uk.ejdvq3ltri
this is not 10 20 pound .. i sold this for 311 pound this is lots of money
bano.uk.ejdvq3ltri
and i want retrun this .. you just sugest at picture .. you dont check all .. but i call to post office i have ntocie from there .. when , wher packed was send and how much weight he has when buyer bring to post office
bano.uk.ejdvq3ltri
so just tell me why i loose cash ? whay he stollen my parts and you give him free cash ? who is this men ? i CAT UNDERSTOUND EBAY DECIDED
bano.uk.ejdvq3ltri
AND I WANT TO CHANGE THIS
Cassandra
I understand your issue. Please be informed that there are certain department who will handle and will explain to you regarding this matter. However, what I can do is forward your problem and you will received an email within 24 to 48 hours.
bano.uk.ejdvq3ltri
and i wating again 48 h for read email
bano.uk.ejdvq3ltri
is not qualified for a refund.
bano.uk.ejdvq3ltri
i open chat because i want find good way for me and ebay .. i contact with lawyer and he can take this .. but then i dont want refund 311 .. then i want recompensation all cost and time .. and i know i win this because i have proff my right
Cassandra
I understand you r issue. But as I wanted to help you we can no loner change the fdecsiion
bano.uk.ejdvq3ltri
and then ebay loose money not me .. becasue now is definitly folse ebay site not me
bano.uk.ejdvq3ltri
so who can ? the court? the police?
bano.uk.ejdvq3ltri
ebay make mestake so ebay should fix this now